“Customer Service” is a concept that companies bombard us with on a daily basis.  The problem is that customer service is frequently over-promised, and then woefully under-delivered.  We’ve come to expect that we’ll be sold one thing, but will receive less than was promised.

At Charter Bay, we work very hard to deliver what we promise.  We also tend to promise a lot.  After posting our last blog post with the testimonial from our most recent completed project we began to think about other positive words we have received over the past few months.  After scanning back through some correspondence we have put together a few more examples of the kind of service and quality we deliver to our clients.  These examples have been taken verbatim, and are a great source of pride for us as a building and remodeling company in Tampa Bay.

This first one was received during the design process of a two-story home on the water in Apollo Beach:

“OMG!!! We love it. Obviously we’ll take some time to really look it over, but at first glance… it is fantastic. I’m almost speechless. You are a genius and I’d hug you if I could. Thank you for really listening to us and coming up with great solutions to the challenges we presented you with. We love ALL of your changes. Yes, the guest room is a little small, but we’ll make it work… don’t want our guests to be too comfortable and overstay their welcome anyway.”

This next one was received after we had prepared the submittal package for our client to submit to their Architectural Review Committee prior to beginning construction:

“Eric, Thanks for the comprehensive, professional package. Now it’s my turn to be serious. It is such a pleasure working with you. Your attention to detail and concern for quality are truly extraordinary and very much appreciated. I am very glad we wandered by your booth that fateful Saturday, and that it hadn’t blown away before we got there!!! Ooops, hard to stay serious for more than two sentences. But that’s the other remarkable thing about working with you – it’s fun!”

This next one was received after spending a good portion of the day at flooring and tile showrooms:

“Just wanted to thank you for your time and guidance today.  I really needed both to get over my tile decision stalemate.  I know this is a really busy time for you, but you never once made me feel rushed or “too” pressured….well, maybe just a little but in a good, productive, “make a decision or the entire project falls on its sword” way. :-)”

This one was received after the client came back from a short vacation during construction:

“Just saw the bathroom….WOW! It is spectacular, we are THRILLED! The glass doors and new mirror really are perfect. The carpet tile marriage is nice too! If it wasn’t so late, I would have called to say thanks for making it better than I ever expected! See you Friday.”

Charter Bay Home Builders is a full-service Tampa Remodeler and Custom Home Builder working throughout the greater Tampa Bay area including Pinellas, Hillsborough, Pasco, Hernando, Manatee, and Sarasota.  Charter Bay can help with your Kitchen Remodeling, Bath Remodeling, Cabinets, Renovation, Remodeling, Home Design, Design Build, and New Home Building needs.

In addition, as one of the few Tampa remodelers, contractors, or home builders with multiple green building and green remodeling certifications (FGBC Certifying Agent and NAHB Certified Green Building Professional), Charter Bay can also assist those clients who want green features and sustainable building practices incorporated into their projects.

Visit our website –www.CharterBayHomes.com – today to learn how “The Charter Bay Way” delivers:

“Yesterday’s Values • Today’s Technology • Tomorrow’s Vision”

(813) 357-9030

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